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Customer Care → Systems, Tools, & Applications

Shopify How To's (Application01.1)


Description
This course takes you through the different steps in utilizing Shopify application to process customer requests accurately and efficiently to be followed by the Customer Care Team.
Content
  • Introduction
  • Step by Step Instructions
  • How to SEARCH an order or customer account
  • How to CREATE an order in Shopify
  • How to make order CHANGES in Shopify
  • How to make CANCELLATIONS in Shopify
  • How to process REFUND in Shopify
  • How to EDIT customer information in Shopify
  • How to RESEND Email Confirmation in Shopify
  • How to create EMAIL INVOICE in Shopify
  • How to add COMMENTS and TAGS in Shopify
  • How to FULFILL ORDER in Shopify
  • End
  • Assessment
  • How well do you know?
  • survey_1604052361
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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