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Customer Care → Soft Skills

Customer Care is a Feature (SoftSkill102)


Description
In this course, let us learn more about Customer Care and its importance in a business. Also, let us learn the different skills that matters to us, in Shapermint, while we interact with customers.
Content
  • Customer Care
  • Introduction
  • Customer Care is Important
  • Why Customer Service Matters
  • Customer Care Skills
  • Skills That Matter
  • Testimonial - Customer Care Professional
  • Assessment
  • Knowledge Test
  • survey_1604051983
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 6 months
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