| Course | |||||
|---|---|---|---|---|---|
 | Customer Care / Soft Skills In this course, let us learn more about Customer Care and its importance in a business. Also, let us learn the different skills that matters to us, in Shapermint, while we interact with customers. | ||||
 | Customer Care / Soft Skills How do you communicate with your customers? It is incredibly important that you develop the best communication skills possible with your customers.
In this lesson, let’s understand the importance of positive communication and how we can... | ||||
 | Customer Care / Soft Skills There's nothing more frustrating than trying to communicate with a customer who is outright rude to you. As difficult as it can be to be at the receiving end of that, you never know what's going on in a customer's life. The strategies in this... | ||||
 | Customer Care / Soft Skills There’s no doubt social media is a very powerful tool for businesses to nurture their audience, grow their brand, benefit from word-of-mouth and generate targeted leads. However, it can also encourage disgruntled customers to publicly complain... | ||||
 | Customer Care / Soft Skills Unhappy customers make their dissatisfaction known to the companies that drop the ball. That means hearing a customer complaint gives you a rare opportunity. An opportunity to make things right and improve customer experience by turning a problem... | ||||
 | Customer Care / Soft Skills This course aims to help our Customer Care team recognize the importance of correctly identifying and meeting customers’ needs to create satisfied customers. | ||||
 | Customer Care / Soft Skills This course aims to help our Customer Care team know the proper questioning techniques to completely understand a customer’s situation. | ||||
 | Customer Care / Soft Skills CC - POST-TRAINING ASSESSMENT: Active Listening
Live training date: June 28th | ||||
 | Customer Care / Soft Skills | ||||
 | Customer Care / Soft Skills Customer service care costs organizations billions of dollars each year. As a result, it's critical that employees are equipped with the skills needed to handle a variety of different customer service problems. In this course, learn critical... |
