Get this course

Customer Care → Soft Skills

How To Deal With Rude Customers and Remain Sane (SoftSkill104)


Description
There's nothing more frustrating than trying to communicate with a customer who is outright rude to you. As difficult as it can be to be at the receiving end of that, you never know what's going on in a customer's life. The strategies in this course will help you on how you can remain calm in handling rude customers.
Content
  • Introduction
  • Strategies to Deal With Rude Customers
  • Dealing With Rude Customers
  • Strategies to Deal With Rude Customers
  • Strategy: Stay calm
  • Strategy: Listen & Understand
  • Assessment
  • Knowledge Test
  • survey_1604051987
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
Back