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Customer Care → Culture & Core Values

The Ultimate Guide to Community Management (Community101)


Description
Knowing why community management matters will help us build and sustain relationships - with our current customers, target audiences and all the people who interact with our brand directly and indirectly online. This will also help us understand how our brand seizes opportunities to interact with our community in public online spaces.
Content
  • INTRODUCTION
  • What is Community Management?
  • ITS PURPOSE AND IMPORTANCE
  • Types of Community Management
  • SPACE Model
  • STRATEGIC COMMUNITY MANAGEMENT
  • COMMUNITY MANAGEMENT BEST PRACTICES
  • THANK YOU!
  • Learning Evaluation
  • How well do you know?
  • Post Learning Survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 6 months
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