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Leadership & Management

Problem Solving Techniques


Description
You can't solve a problem unless you can get to the cause—and sometimes there's more than one. In this course, learn techniques for identifying the root cause of a problem, generating options, and selecting the best solution. Chris Croft takes you through several methods for identifying what's actually causing a problem, including looking at the whole system when a problem is actually a symptom of a larger issue. He also explains how to generate potential solutions using mind maps and decision trees, how to boost your creativity to help you come up with more insightful options, and how to use both logic and your intuition to select the right solution to your problem.

Duration: 01:30:00
Content
  • About the Course
  • First: Identify the Problem (20 minutes)
  • Introduction
  • What's causing the problem
  • Asking the 5 whys
  • The Kepner Tregoe process
  • Pareto analysis
  • Look at the hole system
  • Second: Generate Possible Solutions (20 minutes)
  • Brainstorming
  • Fast and Slow Thinking
  • Mind Map
  • Decision Trees
  • Boost your Creativity
  • Third: Selecting the Best Solution (46 minutes)
  • Intuition and Logic
  • How to view the options
  • Rating Charts
  • Don't Settle for Second Best
  • Risk Analysis
  • Team Decisions
  • Sensitivity
  • The Sunk Cost Paradox
  • Framing: Subconscious and Deliberate
  • Four Simple Rules for Decision Making
  • Consider Implementation
  • Learning Evaluation
  • Leave us your feedback!
Completion rules
  • All units must be completed
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