Customer Care → Career Development Training Plan

Smart Thinking Overcoming Complexity


Description
Critical thinking and problem-solving are among the foundational skills needed in the modern workplace. They help you break down complex problems and remove barriers—such as overthinking and overengineering—that stand in the way of simple solutions. This course provides proven tools and techniques to deal with complexity, including cultivating a greater sense of control and confidence to make proactive decisions that are sustainable. Learn how to think like a five-year old, follow three simple steps to deal with multifaceted challenges, collaborate with others, and manage fear and other negative emotions. Use the exercise Richard introduces at the end of the course to apply what you've learned and reshape a recent complex challenge into an actionable response.
Content
  • 1. Why is the world so complex
  • 2. Why think like a five year old
  • 3. Deploying the curiosity quotient
  • 4. Removing limiting words such as but from your vocabulary
  • 5. Step one - Utilizing focus
  • 6. Step two - Holding yourself accountable
  • 7. Step three - Harnessing self-belief
  • 8. Creating a collaborative culture
  • 9. Communication what you're thinking
  • 10. Controlling the fear
  • 11. Motivation and confidence from the inside
  • 12. Confront complexity now
  • QUIZ
Completion rules
  • All units must be completed