Customer Care → Career Development Training Plan

Teamwork Foundations


Description
Whatever job you do, it’s likely you work in a team. Your performance will depend on your ability to work successfully with other people. Learn the qualities of effective teams and the role you, as a team member, play in creating a healthy, productive team in this course. In addition to the importance of knowing your own strengths and weaknesses, this course emphasizes the significance of delivering what is expected of you, listening to other team members, communicating clearly, playing more than one role, and being supportive. The training is jam-packed with practical ideas to become a great team player and help you and your organization become more successful.
Content
  • 1. Teamwork is the core
  • 2. Getting the most from this course
  • 3. Is it natural to work in a team
  • 4. Nobody's perfect
  • 5. A shared vision of success
  • 6. Dividing up the work
  • 7. The five stages of a team task
  • 8. The right environment
  • 9. Communication - when to speak up
  • 10. What is the best size of a team
  • 11. Seven causes of conflict
  • 12. Risky shift and group think
  • 13. Team behaviours to avoid
  • 14. What to do if you find someone annoying
  • 15. Be honest and open
  • 16. Be aware of your blind spot
  • 17. Three ways to be nice
  • 18. Forgiveness and carrying a baggage
  • 19. Deliver results reliably
  • 20. Deliver more than you share
  • 21. Maintain a positive attitude
  • 22. Be a great listener
  • 23. Encourage quiet team members
  • 24. The right amount of talking
  • 25. Be able to play more than one role
  • 26. Go the extra mile
  • 27. Use your strengths
  • 28. Your job, your comfort zone, and your potential
  • 29. Three ways to deal with your weaknesses
  • 30. Ten ways to start improving
  • QUIZ
Completion rules
  • All units must be completed